Data Policy

We collect information needed to provide, secure, and improve Verifeed. This includes details you submit, records created while using the platform, and technical information generated by your browser or device.

• Account and organisation details
• Sites, materials, evidence, and certification records
• Support messages and demo requests
• Usage, device, and security logs

We use information to operate the platform, provide requested services, improve product reliability, communicate with you, and meet legal or certification obligations.

• Deliver monitoring, traceability, and certification workflows
• Protect accounts and investigate suspicious activity
• Provide support and respond to enquiries
• Improve features, performance, and user experience

We do not sell personal information. We share information only with authorised service providers, certification participants you direct us to work with, or authorities when legally required.

• Infrastructure and operational service providers
• Certification bodies and auditors with appropriate authority
• Professional advisers under confidentiality obligations
• Regulators or law enforcement where required by law

We retain information for as long as required to provide services, support audit trails, resolve disputes, and comply with legal obligations. We use access controls, encryption, monitoring, and tested operational safeguards to protect it.

Depending on your location, you may ask to access, correct, export, restrict, or delete personal information. Some certification and transaction records may need to be retained where law or audit requirements apply.

• Update account details in the platform
• Manage communication preferences
• Request access, correction, export, or deletion
• Raise a concern with the relevant data protection authority

For privacy questions or requests, contact the Verifeed privacy team at privacy@verifeed.com. We may update this policy as our services or legal obligations change and will communicate material updates where required.